RETURNS INFORMATION
The following information applies to
purchase made on this website.
Items purchased on this website can be returned within 14 days of purchase only if, the item is unopened in its original packaging. Unopened bikes still in their original packaging can be returned within 14 days from the purchase date. Item can be returned via courier. All costs related to courier delivery should be borne by you.
If the product is faulty or damaged on arrival, we will exchange it or reimburse the cost of the item. Unwanted items should be returned within 14 days at your cost.
HOW TO RETURN AN ITEM
To begin the return process, fill out a form.
Our customer service team will contact you within 3-5 working
days with full information on how to return the items. Please
await our instruction before arranging for a return.
Returns (excluding Bikes)
Standard returns (excluding bikes) must be returned to Brompton directly and not to authorised
stores or Brompton Junctions unless otherwise specified.
Please refer to the following page for full Terms and Conditions of returns:
https://www.brompton.com/legal/terms-of-use
Unwanted Items
Items must be as new, unused, in their original packaging, with labels intact, and in a saleable
condition.
Please note, unwanted items are returned at your own expense and should be sent by courier
. We are unable to provide a refund for items which are lost or damaged in transit. Returned
items must be securely protected and packaged for the return journey with the correct address and
numbers correctly displayed. items,
You must notify us of your intention to return within 14 days of the date which you receive your
goods.
You then have a further 14 days, from the date you have notified us, to return the goods.
Damaged or Faulty Goods
If the product is faulty or is damaged within the warranty period,
we will either exchange the item(s) or refund your money
Item(s) must be returned via courier. Please keep a clear copy
of your courier receipt as it might be requested before a refund
.is performed. We are unable to issue a refund or provide an
exchange for item(s) which are lost or damaged in transit,
or which are not received.
Bike Returns
"This refers to any bikes that are purchased through this website.Bikes must be returned via courier.
Bikes must be unused and in their original packaging (including bike box), including all manuals
and accessories and must be in saleable condition. Only bikes which are unused, not ridden,have no sign
of use or wear can be returned. Please notify us of your intention of returning the bike within 14 days of
purchase.The 14 day return period begins once you receive the bike. We will be unable to refund for the
bike if it is lost or damaged in transit."
How will I be refunded for my return?
The refund will automatically go back to the original form of payment (credit or debit card)
used for the purchase. It may take up to 14 working days to inspect the returned item
and to process the refund.