Brompton Complaints Procedure
Complaints Officer Contact Details
Address: P.O. BOX 60977, 203, 2ND FLOOR, AL FUTTAIM BUILDING, AL MURAQQABAT, DUBAI, UAE.
or click here to fill out the form.
How Brompton handles complaints
We aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
Any complaint verbal or written will be referred to our Complaints Officer at the earliest opportunity or to a member of the senior management if the Complaints Officer is unavailable. Our Complaints Officer is responsible for ensuring that we thoroughly investigate any complaints.
On receipt of a complaint, we will:
• Acknowledge the complaint promptly
• Make contact to seek clarification on any points where necessary
• Fully investigate the complaint
• Discuss with you our findings and proposed response
Complaints Settled within 3-5 business days – Informal Complaints Process.
Complaints that can be settled to your satisfaction within 5 business days can be recorded and communicated via an informal process.
If a solution to your complaint is proposed and you indicate your acceptance, we will promptly send you a ‘Summary Resolution Communication’, being a written communication from us which:
(1) refers to the fact that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction;
(2) We will tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration.
Closing a complaint
Where we receive confirmation from you that you are satisfied with the findings of the investigation and any resolution we have proposed, your complaint will be considered closed.
Where no confirmation has been received from you within two weeks of our final response letter, your complaint may also be considered closed.
Address: P.O. BOX 60977, 203, 2ND FLOOR, AL FUTTAIM BUILDING, AL MURAQQABAT, DUBAI, UAE.
or click here to fill out the form.
How Brompton handles complaints
We aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
Any complaint verbal or written will be referred to our Complaints Officer at the earliest opportunity or to a member of the senior management if the Complaints Officer is unavailable. Our Complaints Officer is responsible for ensuring that we thoroughly investigate any complaints.
On receipt of a complaint, we will:
• Acknowledge the complaint promptly
• Make contact to seek clarification on any points where necessary
• Fully investigate the complaint
• Discuss with you our findings and proposed response
Complaints Settled within 3-5 business days – Informal Complaints Process.
Complaints that can be settled to your satisfaction within 5 business days can be recorded and communicated via an informal process.
If a solution to your complaint is proposed and you indicate your acceptance, we will promptly send you a ‘Summary Resolution Communication’, being a written communication from us which:
(1) refers to the fact that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction;
(2) We will tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration.
Closing a complaint
Where we receive confirmation from you that you are satisfied with the findings of the investigation and any resolution we have proposed, your complaint will be considered closed.
Where no confirmation has been received from you within two weeks of our final response letter, your complaint may also be considered closed.